Focused on minimal downtime for your application

Procuct Care & Customer Service

Azpect Photonics has a service group with skilled and experienced personnel dedicated to providing the highest quality customer service. We provide service for all type of lasers and electro-optic products that we sell. Our factory trained and certified field service engineers have years of experience working on laser systems and electro-optic products.

 

Azpect Photonics offers several different Service Agreements to keep your product at peak performance without undue disruption. We offer these Service Packages to simplify your selection:

LaserCare

This is a service agreement for Spectra Physics lasers that covers all spare parts and labour cost. This service agreement is available for both scientific and industrial users. 

 

AdvancedCare

This is a service package, suitable for users that are looking for fast service response. We guarantee a service response time within 96 hours. 

 

PremiumCare

A service package suitable for customers who are looking for high productivity. We have focused on education and preventive maintenance in this package. 

 

ValueCare

For customers that are looking for low operating cost, this is the ideal service package. The package includes a 15 per cent discount on all spare parts, expendable parts and accessories.

 

IndustrialCare

This service package is tailor-made for industrial customers who are looking for fast service response, high accessibility and low operating cost!


You will meet the following people when you are in contact with this group:

Patrick Frihlen

Servicemanager

patrik.frihlen@azpect.com

+46 (0)8 55 44 24 95 

Joakim Kärnbratt

Sales Manager

joakim.karnbratt@azpect.com

+46 (0)8 55 44 24 94 



We want to make sure that our customers have a pleasant experience from the first contact with us throughout the long lifetime of the product. You can also reach us at the following address: service@azpect.com